Once again the yearly Customer Satisfaction Survey gives very interesting conclusions. First, over 70% of our customers have placed us among the top high quality brands in the market. We are also Premium in service and product range.

Second, our most valued aspect is our service, with an average of 7.6 from our Aftermarket customers and an 8 among our Tier 1 customers. Another aspect worth emphasizing is Fersa product quality, for which our customers granted a remarkably high score.

Third, we have to highlight that our price, product range and delivery periods stand out among the issues that concern our customers the most.
At Fersa, we have put in place a series of actions to ensure customer satisfaction.
 

• We have expanded our network of logistics centers, incorporating Brazil Logistics Center and the North America Logistics Center. This way, we improve our efficiency regarding delivery periods.
• We have added three new production lines in our Jiaxing and Zaragoza factories, ensuring the supply of our best products worldwide.
• We are expanding our presence in the industrial range thanks to Fersa's partnership with the Austrian manufacturer NKE, positioning ourselves as one of the most important European manufacturers.

Furthermore, this year we rewarded your collaboration with an iPad. The winner was Emyr Soliz, from the Rodalaser company. Thank you, Emyr, for placing your trust in us.

From Fersa we want to thank you for your participation and hope that, together, we continue to grow year after year.